Refund policy

Returns & Refunds

Apparel & Merchandise

• Defective, damaged, or incorrectly fulfilled items may be eligible for replacement or refund.
• Returns or exchanges are not accepted for incorrect sizes ordered by the customer, buyer’s remorse, or ordering mistakes.

Performance Parts

• Customers are responsible for verifying compatibility before purchase.
• No returns or exchanges will be accepted for incorrect applications, ordering mistakes, or buyer’s remorse.
• Any approved return must be authorized prior to being returned.

Performance Parts Fitment Policy

• Customers are responsible for verifying that all parts are compatible with their vehicle, engine, and application before placing an order.
• Product descriptions, manufacturer information, and vehicle compatibility guides should be reviewed prior to purchase.
• If you are unsure whether a part is correct for your application, please contact us before ordering.
• Returns, exchanges, or refunds will not be provided for parts ordered incorrectly, parts that do not fit due to vehicle modifications, or parts purchased for the wrong application.
• Parts that have been installed, modified, damaged, or used are not eligible for return.

Returns for New Parts

New, unopened parts may be returned within 30 days of delivery for a refund of the purchase price. Items must be in their original, unopened packaging and in new, resalable condition.

The customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

Open Box Parts

• Open box items are sold as described.
• Returns are accepted only if the item arrives damaged or does not match the product description.

Pre-Owned Parts

• Pre-owned parts are sold as-is unless otherwise stated.
• No returns, exchanges, or refunds.

Contact

For questions regarding an order, contact:
m.box@boxperformance.com